Jennifer Turner (“we”, “us”, “our”) respects your privacy. This policy describes how we collect, use, store, and share personal information when you visit this website, use calculators or tools, book coaching, correspond with us, or submit a client review. It covers online and offline contact as part of Fit With Jennifer / Jennifer Turner Fitness.
1. Who is responsible for your data?
The data controller for personal data processed through this site is Jennifer Turner, operating professional fitness coaching services. Use the contact details in the footer on our homepage or your enquiry / coaching correspondence for privacy-related requests.
2. What information we collect
Depending on how you use our services, we may process categories such as:
- Identity & contact: name, email address, phone number, country/time zone, and similar details you provide via forms, email, calendars, or messaging apps we use to arrange coaching.
- Health & fitness-related information: goals, measurements, injuries, pregnancy/postpartum context, dietary preferences, programme feedback, or anything else you voluntarily share for coaching purposes. We only collect health-related details where relevant and proportionate to delivering coaching safely.
- Reviews & testimonials: text you submit through our review flow (including optional AI-assisted drafting where offered), ratings, social handles if provided, and moderation outcomes (pending / approved / rejected).
- Technical & usage data: IP address, browser type, device identifiers, approximate location (from IP), pages viewed, referrer URLs, timestamps, and diagnostic logs needed to operate and secure the site.
- Cookies & similar technologies: small files or SDKs used for preferences, analytics, fraud prevention, or embedded media — see Section 6.
We do not intentionally collect sensitive categories beyond what you voluntarily supply for legitimate coaching.
3. How we use personal information
Typical purposes include:
- Providing coaching consultations, programmes, check-ins, and customer support.
- Scheduling meetings and managing enquiries submitted through our website or linked platforms.
- Moderating and publishing testimonials where you have given consent or another lawful basis applies.
- Operating, securing, debugging, and improving the website (including calculators/tools).
- Measuring aggregated usage patterns through analytics providers (see Section 6) to understand performance and plan improvements.
- Complying with legal obligations, responding to lawful requests, and defending legal claims.
- Sending administrative notices about accounts, billing (where applicable), policy updates, or safety matters.
4. Legal bases (UK / EEA visitors)
Where UK GDPR / EU GDPR applies, we rely on one or more of the following bases:
- Performance of a contract — to deliver coaching or preparatory steps before you purchase services.
- Consent — for optional cookies/marketing where required, testimonials publication, or clear opt-in situations you control.
- Legitimate interests — improving our website, securing systems, analysing aggregated trends, documenting enquiries, and promoting services in ways that respect your rights (you may object where applicable).
- Legal obligation — retaining records where tax or regulatory duties require it.
5. Sharing & processors
We only share personal data with suppliers who help us operate our business (“processors”), such as hosting, analytics, email delivery, CRM/scheduling tools, payment processors, cloud storage, or AI-assisted drafting APIs if enabled for reviews. Those providers must protect information under written agreements and only process it on our instructions where legally required.
We may disclose information if necessary to comply with law, enforce agreements, protect rights/safety, or as part of a merger or acquisition subject to confidentiality safeguards.
6. Cookies, analytics & tracking
Our site may use cookies or similar technologies for core functionality (security, load balancing, remembering preferences where implemented). Where enabled, analytics tools such as Vercel Analytics help us measure usage in privacy-preserving ways (typically aggregated metrics).
You can manage cookie preferences via your browser settings. Blocking certain cookies may affect parts of the site.
7. International transfers
Your information may be processed in your country of residence and/or other territories where our processors host infrastructure (including the United States). Where transfers occur across borders that require safeguards (such as UK/EU adequacy decisions or Standard Contractual Clauses), we implement measures proportionate to the risk.
8. Retention
We retain personal data only as long as necessary for the purposes above — typically while you remain an active client, plus a reasonable period afterwards for regulatory, dispute, or continuity reasons. Reviews pending moderation may be retained until resolved; rejected submissions may be archived briefly for audit trails unless deletion is requested. Aggregated analytics may be retained longer in anonymised form.
9. Security
We implement administrative, technical, and organisational controls appropriate to the sensitivity of information we handle (including HTTPS transport where configured). No internet transmission is perfectly secure — please protect passwords or linked accounts you control.
10. Your rights
Subject to applicable law, you may have rights to access, rectify, erase, restrict processing, port data, withdraw consent (without affecting earlier lawful processing), or object to certain processing — particularly where based on legitimate interests or direct marketing (we rarely send promotional emails without consent).
UK/EEA residents may lodge a complaint with their supervisory authority (e.g., the ICO in the UK). Certain US states grant analogous privacy rights — contact us if you wish to exercise them.
11. Children
Coaching services are aimed at adults. We do not knowingly collect personal information from anyone under 16 without parental involvement where legally required. If you believe we received data from a minor improperly, please notify us so we can delete it promptly.
12. Links & third-party sites
Our website may link to social platforms, scheduling tools, payment pages, or partner sites. Their privacy statements govern data collected there — please review them independently.
13. Changes
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Material updates will be reflected by revising the “Last updated” date above and, where appropriate, through additional notices on the site.
14. Contact
For privacy questions or to exercise rights, contact us using the email shown in the site footer or your booking correspondence thread. Please describe your request clearly so we can respond promptly (within statutory timelines where applicable).